Refund policy

ONLINE RETURN / REFUND POLICY

We will refund a returned unused item provided we are contacted within 14 days of delivery, and the item is returned to us within 21 days of delivery. The price of delivery however is not refunded. 

We will refund or exchange any faulty item within 28 days of delivery, including postage costs.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.