UK Delivery - Delivery costs £3.45 per order and the parcel will be sent by 'Royal Mail Signed For' service, your parcel will require a signature upon receipt. You can order up to three products for the one delivery charge of £3.45.
International Delivery - Delivery costs start at £8.50 per order for Europe and £10.50 for the rest of the world. You can order either one 100g bar or two 55g bars for the starting delivery cost. You can order up to three products for an incremental additional charge. The parcel will be sent by Royal Mail’s ‘International Tracked & Signed’ service, your parcel will require a signature upon receipt. From the despatch date it will take anything from 5 working days to 28 days to arrive.
All payments must be received and authorised before the order is dispatched.
Your item will be packaged plastic free.
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will track your parcel via the Royal Mail website and let you know the tracking number too.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
We cannot be held responsible for goods that are lost or delayed in transit.
ONLINE RETURN / REFUND POLICY
We will refund a returned unused item provided we are contacted within 14 days of delivery, and the item is returned to us within 21 days of delivery. The price of delivery however is not refunded.
We will refund or exchange any faulty item within 28 days of delivery, including postage costs.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).
FEEDBACK AND COMPLAINTS
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.